To Whom It May Concern:
Re: WATER CHARGES
We are in receipt of your letter dated 6th December 2011 with regards to the overdue amount of RM60.00 from a previous invoice. Please note that this matter is currently being investigated between us and our bank as we have discovered a discrepancy in our accounts with regards to the cheque that has been cleared.
While we understand that this may present a short term inconvenience to your good selves, I believe that we are not withholding your payment on purpose and therefore we do not appreciate being threatened with cutting off our water supply if we do not comply. You may already know that we have been promptly paying the maintenance and other charges promptly even before you took over from KB Property and before that KJ Property.
Please note that under international law you are required to serve advanced notices if you were to cut off the water supply and even so you are required to state that you were unable to recover the bills as they had to be in arrears for a specified number of months in the service and maintenance contract. Please see the UN Economic and Social Council document number E/CN.4/Sub.2/2004/20 dated 14 July 2004 which lists our rights pertaining to water supply and sanitation.
Meanwhile, we will settle the current outstanding bill with the cheque that will be couriered to you shortly. While this may be simply an administrative error, we would appreciate if you would attempt to find a more amicable solution before threatening us for non-compliance in the future.